At Promo Matériaux , we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you can return the product and request a refund under the following conditions:
1. General Return Conditions
- You have 14 days from receipt of your order to notify us of your intention to return a product.
- The product must be in its original condition :
- Packaging intact
- Accessories and manuals included
- Invoice or delivery note attached
- The product must not have been used, opened or damaged, except in the case of a manufacturing defect .
2. Return Procedure
- Contact our customer service:
- Phone: +212 661 851 301
- Email: contact @ promomaterialiaux.ma
- Carefully pack the product in its original packaging.
- Include the delivery note or invoice in the package.
- Return costs: Return costs are your responsibility, except in the case of a defective product or an error on our part.
3. Reimbursement
- Once the product is returned and verified, we will process the refund within 5 working days .
- The refund will be made via the same payment method used for the initial purchase.
4. Defective or Damaged Products
- If a product is defective or has been damaged upon receipt , please contact us immediately.
- We will cover the return costs and offer you:
- A product replacement
- A full refund
5. Exceptions
For hygiene or safety reasons, certain products cannot be returned, including:
- Opened or used items (except in cases of manufacturing defect)
- Personal hygiene items
- Food products
- DIY materials used
For any questions or assistance, contact our customer service:
- Phone: +212 661 851 301
- Email: contact @ promomaterialiaux.ma
Last updated: 11/13/2024
